Joe epitomizes the self made entrepreneur. He is an extremely effective leader with the ability to bring opposing views to a win-win consensus. His strong background in finance will benefit all residents of GPF.

I bought a Saab from Joe Ricci's dealership on Mack in February of 1998. I was very clear that the reason I was buying the Saab was because of the proximity to the dealership. They sold me the Saab with cheaper wheels than the one I had ordered. The very same week the dealership closed down and I tried to reach Joe Ricci for months about the wheels (at their other dealerships) he rejected all my calls. I will not be voting for somebody who refuses to return calls, especially after they ripped me off.

A "bait and switch" from a car dealership? I can't believe it...

Bob McMahon:
I have deleted my comments you felt were inappropriate. Sorry.

Can the posts get a little more dignified please. If a fact is a fact, fine. And everyone is entitled to their opinion, but is it really necessary to embrace such a decorum ?...

We actually purchased a Jeep from Joe Rici and he bent over backwards to make sure the we were totally satisfied with the deal but we will still vote for Liz.
(FYI) Found this on the Internet.. A Used Car Salesmen
User car salesmen rank very high on the list of the ten most hated jobs.
The stereotypical image of a used car salesman is that of a fast-talking and lying individual whose only objective is to dump a defective car to the first gullible buyer for a high profit, and all that with a smile on his face.

The job of a used car salesman is in reality as difficult and challenging as any other retail salesperson. Used car salesmen help customers identify vehicles according to their taste and budget, and success depends on good knowledge of cars, communication skills, and a pleasant demeanor. Earnings usually come as commissions, and depend on the ability to make sales.. I will never buy a used vehicle from Ray Laethem though ! ! !...Visited three times to look at used cars and this heavy set used Car salesman was Rude and Obnoxious with Sarcasim in his tone of voice and never once smiled. I did purchased a car that week but from another used car dealer.
.http://www.brighthub.com/office/career-planning/articles/99327.aspx

Ray Laethem Motor Village, Went to the used car department three times in one week and was very disappointed with the one used car salesman. Looks like you have no internal controls on your used car salesman. I described him so you should know who he is. Maybe he should take some anger management classes.He sat there reading his early morning newspaper when I asked a question and he was very rude and appeared he didn't want to be bothered and that was the third I was there. I wasn't window shopping either. The first two times the vehicles were advertised and both times I was told the vehicles were sold even though the second visit was early in the morning at 8:00am and and the car was still on the lot and you wonder why used car salesman have the bad reputation . I will take my business elsewhere.

I was hoping to have heard back from Joe Ricci, the way Tommy heard back from Ray Laethem, but still after 15 years, no luck. I have nothing against car salesmen personally, I have a problem with a man who knows I was ripped off by his company, I called almost daily for months trying to get the wheels I payed for. Last thing we need is another person like that on our city council. Next time I buy a car, I'm going to Ray Laethem's, seems as if they really do care.

Julie, Thank you for your support, we do care and strive everyday to give the best service possible. We are not always perfect but we will admit our mistakes and work to achieve excellence. Tommy we are disappointed your experince with one person will not allow you to experince what Ray Laethem is really about - The Customer!!

Ray Laethem Motor Village, This site is for Joe Ricci comments and it seems you are bothered by opinions. To set the record straight, yes this one salesman was at your original used car. Now that Ray Laethem owns the Dodge dealership I don't know if you know the bad reputation that the Dodge Dealership has/had. Myself and several of my friends refuse to ever go to that dealership because of the high pressure tactics the new car salesman that Ken Meade trained used to sell Dodge vehicle's. Yes, I purchased a car from Pointe Dodge but after that experience I only went to Lochmoor. Some of my older friends had worse experiences than me at the Dodge dealer. Don't know if Ray Laethem replaced the old team but myself and my friends stay away from their too. Just go to the local coffee shop and find out for yourself. Again, don't know why others had any problems with Joe Ricci but to us he was a good Joe.

Tommy, I agree that this thread has gone off into the weeds, we are unfortunately unable to answer or listen in any other forum. We are not bothered by opinions and are sorry that it came across that way. We want to listen so that we can get better. Your earlier comments have caused us to do a deep dive into our used car department and make necessary changes. We did purchase the former Meade Dodge Chrysler Jeep Ram dealer next door in June of 2011. We have completely reinvented the dealership, tripled the sales volume, doubled the service volume and more importantly increased customer sales recommendation rate to 97% (as measured by Chrysler). My family and I are life long Grosse Pointers and have been on Mack Avenue for well over 30 years. We love the area and want to keep Mack Avenue thriving. I would love to buy you and your coffee shop friends a cup of joe and discuss how I/We could make Mack Avenue a better place. Sincerely, Jeff Laethem President Ray Laethem Motor Village

So Julie, you been driving that car for 15 years...

Ten years! I paid for expensive alloy wheels and drove my car 10 years without! My good friend Charlie bought it from me, we became friends because of the car. I told him not to vote for Ricci either, he'd have nicer wheels. He lives in the Farms too. As soon as my husband saw that car he said "You've got the wrong wheels!" and from that moment on, nobody from that place would call me back. I still have all the receipts, I'd be happy to be refunded, it still bothers me.